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Retail security has always been at the heart of Olympian and represents a significant part of our core business.  We understand the important contribution to the image and overall profitability of our client’s retail operations that quality security officers can have when combining a friendly reassuring presence with strong security awareness.  We work with each of our retail clients to fully understand their culture, strategy and deliver a service that meets their needs exactly, which is why we enjoy working with some of the biggest and best known names on the High Street. 

All officers assigned to retail sites have been specifically recruited, selected and trained for that role.  We ensure that our officers know what they are doing and understand their role so that our clients can be confident in them and their ability to do what is expected.  Our retail training program is comprehensive, comprising both theory and practical role play scenarios, delivered by our retail training manager with over 20 years operational experience in retail loss prevention and investigation with major retailers. 

All officers are regularly visited, coached and mentored by their dedicated area manager to ensure that they have full confidence in their role and environment and continue to develop.  Service meetings are held with the client at schedules to suit to ensure KPIs are on track and impeccable service delivery.

Security Services to Selfridges

Selfridges are one of the nation’s favourite department stores, housing many of the best known and most luxurious brand names in the world.   Selling a wide range of merchandise across thousands of square feet on several floor levels presents many challenges, requiring a dedicated and professional security team.  Our expertise of providing customer service oriented  security officers in prestigious customer facing environments, promoting the customer brand through well presented, friendly and reassuring officers is a perfect match with Selfridges requirements.

Our security officers patrol the store 24/7, along with providing reception duties, out of hours CCTV monitoring, control of contractors, access control, the deterrence of theft and the arrest and detention of offenders when necessary. Additional resource is often required for special events, celebrity appearances and peak trading periods (including up to 50 security officers each Boxing Day).

Selfridges Security Manager Tim Randle said  “It has been an incredibly eye opening experience to work alongside a contract provider that focuses entirely on the customer’s needs, focusing on service delivery and ensuring that my expectation is met at all times.  Olympian has a straightforward flat management structure which provides an easy base for communication. I always know I only have to contact one individual in the business and any request is delivered and any issue resolved. The standard and quality of the officers has been outstanding, some having been freshly trained in Olympian’s own self contained training centre, which comprises a mock retail facility and provides conflict management training and team building exercises, once officers arrive they are all of a very similar level and calibre.”

Security Services to Hugo Boss UK

Hugo Boss Uk is one of the most prestigious designer names in the UK and has rapidly expanded its chain of stores from one flagship store in Sloane Square to over 40 stores nationwide.  Olympian had provided security officers to Hugo Boss at various sites for a number of years already when in May 2011, Hugo Boss began a full review of their security arrangements.   We worked closely with senior management at Hugo Boss to define exact operational requirements and took responsibility for providing their security services nationally.  This includes permanent cover at high turnover stores and temporary cover for smaller stores, new launches, Christmas period and emergency maintenance works or incident response.  

“Hugo  Boss recognise that the security officer is an integral part of the store team and contributes to the overall aim of running a profitable retail business of the highest standards and Olympian have partnered with us to make sure this a reality in our stores.  We have implemented monthly reviews to feed back any concerns promptly to the Olympian Area Manager and this has avoided any minor issues escalating.  Where we have had concerns raised, Olympian have been quick to react and resolved all concerns to our satisfaction.  Equally Olympian have always been able to assist with last minute requirements for emergency and temporary cover.  As head of business development for Hugo Boss UK Ltd, I was challenged to improve the value for money of many of the retail suppliers to our business and in security I am pleased to say that by working with Olympian I have found excellent value for a reliable service in a long term partnership with Hugo Boss UK.”

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