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We understand the important contribution to the image and overall profitability of our client’s retail operations that quality security officers can have when combining a friendly reassuring presence with strong security awareness.  We work with each of our retail clients to fully understand their culture, strategy and deliver a service that meets their needs exactly, which is why we enjoy working with some of the biggest and best known names on the High Street. 

All officers assigned to retail sites have been specifically recruited, selected and trained for that role.  We ensure that our officers know what they are doing and understand their role so that our clients can be confident in them and their ability to do what is expected.  Our retail training program is comprehensive, comprising both theory and practical role play scenarios, delivered by our retail training manager with over 20 years operational experience in retail loss prevention and investigation with major retailers. 

All officers are regularly visited, coached and mentored by their dedicated area manager to ensure that they have full confidence in their role and environment and continue to develop.  Service meetings are held with the client at schedules to suit to ensure KPIs are on track and impeccable service delivery.

Security Services to Harvey Nichols

Harvey Nichols are one of the nation’s favourite retailers, housing many of the best known and most luxurious brand names in the world.   Selling a wide range of merchandise across thousands of square feet on several floor levels presents many challenges, requiring a dedicated and professional security team.  Our expertise of providing customer service oriented  security officers in prestigious customer facing environments, promoting the customer brand through well presented, friendly and reassuring officers is a perfect match with Harvey Nichols requirements.

Security Services to Hugo Boss UK

Hugo Boss Uk is one of the most prestigious designer names in the UK and has rapidly expanded its chain of stores from one flagship store in Sloane Square to over 40 stores nationwide.  It recognises that security officers are an integral part of teh store team and contributes to teh overall aim of running a profitable business of the highest standards. We work closely with senior management at Hugo Boss to define exact operational requirements, which includes permanent cover at high turnover stores and temporary cover for smaller stores, new launches, Christmas period and emergency maintenance works or incident response.  

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